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Legal access for Indonesian accounts

Clear Legal terms help you understand account access, identity checks and data choices before you enter the lobby.

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POLICY CONTACT

Where Legal questions reach our team

A clear contact path matters when a Legal question affects your account, identity check or payment record. Tell us which rule or decision you are asking about, include your account reference, and avoid sending wallet passwords or full payment credentials. We can explain the applicable process, identify missing details and direct a request to the right internal team. If you are in Surabaya or another Indonesian location, the same access wording applies: eligibility depends on local law, not on the city shown in your account.

Team online

Account policy route

Use our account support route when a sign-in check, identity request or access decision is unclear. Include the email or phone detail linked to your account so we can match the request without asking you to disclose a password.

Wallet record route

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, identify the transaction reference and date. We use those details to check the payment record while keeping your wallet PIN and full credentials private.

Data request route

Ask through our policy contact route to request a copy, correction or clarification concerning account data. State the change you want and the account detail needed for matching; we may verify ownership before responding.

RECORD HANDLING

How our Legal controls handle records

Legal handling is practical: we separate account access checks from ordinary lobby activity and use account details only for stated operational, security or legal purposes.

Data collection

We collect account details you submit, verification material when required, payment references and support messages connected to a Legal request. The purpose is to administer access, match records, protect the account and meet applicable legal duties.

Cookie choices

Cookies can help remember an account session and record basic page preferences. You can review cookie controls in your browser and remove stored cookies, although doing so may require another sign-in or affect pages that need an active session.

Account security

Keep your account password and wallet credentials private, and contact us if an access detail changes without your action. We may pause a sensitive request until account ownership is checked through the details already attached to your profile.

Retention practice

We keep account, payment-reference and support records for as long as needed for administration, security, dispute handling or legal duties. When a record is no longer needed for those purposes, it can move through our removal process.

Correction requests

If your name, phone detail or another account field is inaccurate, send a Legal data request with the corrected value. We may ask for matching evidence before changing the record so one account is not altered by an unrelated person.

Policy changes

When a Legal term or access condition changes, we may place the updated wording near the affected account step. Check the current page before using the account, because access remains where local law permits and conditions can vary by location.

Legal answers for your account

These Legal answers address the questions we expect before an Indonesian account is opened or used. They cover local access, account evidence, payment references, cookies, retention and requests to change personal records. If your situation is not covered, use the relevant contact route above and describe the exact account step or policy wording that concerns you. We will assess the request against the applicable process rather than make a broad promise about access.

No access statement applies everywhere automatically. Your ability to open or use an account depends on local law and the conditions attached to your location. If a local restriction applies, we may limit access and explain the relevant account position through our support route.

We may request account or identity details before allowing a sensitive action, especially when ownership or a payment reference needs checking. Provide only the requested material through the account route, and keep passwords, wallet PINs and full payment credentials private.

You can send a data request through our policy contact route and state which account records you want clarified or copied. We may verify that you control the account first. The response is handled under the applicable Legal process and retention duties.

Those payment references may be linked to an account record when we need to confirm a transaction, investigate a dispute or complete a security check. We do not need your wallet PIN for that purpose. Include the reference and date when asking about a record.

Yes, send the incorrect field and the replacement detail through the data request route. We may ask for matching evidence before making a change. This protects the account from an unrelated request and creates a clear record of the correction.

Retention depends on why the record exists. Account, payment-reference and support records may remain while needed for administration, security, dispute handling or legal duties. When those purposes end, the record can enter our removal process under the applicable policy.

Use the account policy route and include your account reference, the decision wording and the step where access stopped. Do not send a password or wallet PIN. We can review the available record, explain the process and confirm whether local law affects the outcome.

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